Refund & Return Policy
At Venza, we want you to love your purchase. If you’re not satisfied, here’s how we can help.
1. Returns
- Returns accepted within 14 days of delivery
- Items must be unworn, unwashed, and in original packaging with tags
- Final sale items and gift cards are non-returnable
2. Refunds
- Approved returns will be refunded to your original payment method within 7–10 business days.
- Original shipping fees are non-refundable.
3. Exchanges
- We currently do not offer direct exchanges.
- Please return the item and place a new order for the correct size or color.
4. How to Initiate a Return
Email support@venzastore.com with your order number and reason for return. We’ll send return instructions.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 5 days of delivery. We will provide a replacement or issue a refund.
